Accessible Travel

Accessible Travel

Information for passengers with reduced mobility

Disabled Persons and PRM

Disabled Persons and Persons with Reduced Mobility (PRM), who will require assistance at the airport, should request it in advance. Assistance can be requested by contacting the airline or travel agency at least 48 hours before the published departure time of the flight.

Upon arrival at the airport, Disabled Persons and PRM should present themselves either at the respective airline’s check-in counters or at the airport’s designated PRM point and communicate their arrival to the respective Provider of PRM Assistance Services.

Assistance Dogs

Where use of a recognized assistance dog is required by a Disabled Person or PRM, this request shall be processed provided that notification to the airline or travel agency has been made at least 48 hours before the published departure time of the flight and in accordance with the applicable regulations regarding the carriage of assistance dogs on board.

PRM Quality Standards for Santorini Airport

As per the stipulations of Regulation (EC) No. 1107/2006 and ECAC Doc. 30, concerning the rights of disabled persons and persons with reduced mobility (herein below PRM), Santorini Airport has set the following quality standards for the ground assistance of disabled persons and persons with reduced mobility when travelling by air.

For Pre-Notified Departing PRM passengers (notification made to Air Carrier/Agent/Tour Operator at least 48 hours prior to the published time of departure of their flight)

Upon arrival at the designated point at the airport, once they have made themselves known:

  • 80% of passengers should wait no longer than 10 min for assistance
  • 90% of passengers should wait no longer than 20 min for assistance
  • 100% of passengers should wait no longer than 30 min for assistance

For Pre-Notified Arriving PRM passengers (notification made to Air Carrier/Agent/Tour Operator at least 48 hours prior to the published time of arrival of their flight)

Assistance should be available at the gate or aircraft side for:

  • 80% of passengers within 5 min of “on chocks” (aircraft arrival at parking stand)
  • 90% of passengers within 10 min of “on chocks” (aircraft arrival at parking stand)
  • 100% of passengers within 20 min of “on chocks” (aircraft arrival at parking stand)

For Non Pre-notified Departing PRM passengers (notification made to Air Carrier/Agent/Tour Operator less than 48 hours prior to the published time of departure of their flight)

Upon arrival at the designated point at the airport, once they have made themselves known:

  • 80% should wait no longer than 25 min for assistance
  • 90% should wait no longer than 35 min for assistance
  • 100% should wait no longer than 45 min for assistance

For Non Pre-Notified Arriving PRM passengers (notification made to Air Carrier/Agent/Tour Operator less than 48 hours prior to the published time of arrival of their flight)

Assistance should be available at the gate or aircraft side for:

  • 80% of PRMs within 25 min of “on chocks” (aircraft arrival at parking stand)
  • 90% of PRMs within 35 min of “on chocks” (aircraft arrival at parking stand)
  • 100% of PRMs within 45 min of “on chocks” (aircraft arrival at parking stand)

Important Notice

The quality level for the provision of PRM assistance services to departing PRM passengers is applied on the condition that the disabled passengers and passengers with reduced mobility present themselves at the designated point at the airport within the stipulated time.